Platform overview, policies, and how to reach us
Last updated: 2026-09-04
How cancellations, unused time, and diamond pack refunds work. Web payments are processed by Paddle as Merchant of Record.
Last updated: Libora – https://libora.ai
You can cancel auto-renewal at any time from Billing or by emailing [email protected].
After you cancel, access continues until the end of the paid period.
Unused days are not pro-rated unless required by applicable law or Paddle buyer protection.
Unused diamond packs may be refunded within 14 days of purchase if those diamonds have not been spent.
Spent diamonds are not refundable, except when a generation failed and diamonds were not automatically returned.
Email [email protected] with your account email and the Paddle transaction or receipt details.
Web payments are processed by Paddle as Merchant of Record. Paddle may also handle refunds under its buyer policies.
Contact us first so we can resolve the issue. Unjustified chargebacks may lead to account suspension.
Email: [email protected]